Terms of service

These Terms of Service (“Terms”) govern your use of https://charm-shop.com and your purchases from Charm. By accessing the Site, browsing collections, or placing an order, you agree to be bound by these Terms.

Eligibility and account

You agree to provide accurate, complete information when creating an account or placing an order and to keep your login details secure. Any misuse of the Site, including attempts to interfere with operations or violate applicable laws, is strictly prohibited.

Products, pricing, and availability

Products, descriptions, and prices are displayed on the Site, and Charm aims for accuracy; however, occasional errors or stock changes may occur. If an error affects your order (for example, incorrect price or unavailable item), we may correct it or cancel the order and issue a refund before dispatch.

Orders and acceptance

Placing items in your cart or submitting an order does not guarantee acceptance. Your order is accepted when we send a shipping or order confirmation, at which point a contract is formed. We reserve the right to refuse or cancel any order in cases such as suspected fraud, incorrect pricing, or limited availability.

Payment

You authorize us and our payment providers to charge the full order amount, including applicable fees, to your selected payment method at checkout. Payments are processed securely through licensed providers, and your card details are handled by them, not stored directly on our servers.

Shipping and delivery

Shipping within Egypt, delivery methods, estimated timelines, and fees are described in our Shipping Policy and summarized at checkout. Once an order is handed over to the courier, risk of loss passes to you, while ownership of the products transfers upon full payment.

Returns and refunds

Returns, exchanges, and refunds are handled according to our Return and Refund Policy, which forms part of these Terms. Please review that policy before completing your purchase.

Intellectual property

All content on the Site, including the Charm name, logo, product images, graphics, text, and overall design, is owned by or licensed to Charm and is protected by applicable intellectual‑property laws. You may not copy, modify, reproduce, or use our content for commercial purposes without prior written consent.

Limitation of liability

To the maximum extent permitted by law, Charm is not liable for any indirect, incidental, or consequential losses arising from your use of the Site or purchase of products. Where liability cannot be excluded, our total liability for any claim is limited to the amount you paid for the relevant order, without affecting your statutory consumer rights under Egyptian law.

Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. Any dispute related to the Site or an order may be brought before the competent courts in Egypt, subject to any mandatory consumer‑protection rules on jurisdiction.

Changes to Terms

We may update these Terms from time to time. The current version will always be available on the Site, and continued use after changes are posted means you accept the revised Terms.

Effective date: 3 Dec, 2025